Garbage speeds and withdrawaled 61 bucks from my account with out my consent

1

What can I do i had better service with hughs net this is terrible service I need it fixed or im switching back

2

I have 3.6 mpbs when it’s supposed to be 150

3

Sadly it states “upto” that speed could be anything from .1 mbs to 150 mbs

5

Hi

I’m sorry about your experience. The speed you reported is lower than the acceptable rate for your plan, and we can see better speeds on your modem:

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This means your device might not be getting the full speed your modem is providing. When you get a chance can you please use a laptop or Android phone to run a complete speed diagnosis using https://speedcheck.viasat.com? This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

You can find the instructions on how to run it here: How to run a complete speed diagnosis

Thanks,
Isabela

6

For public knowledge, issue is being worked on: Slow speeds turn my signal up or I'm gone