Hi @angelstacy2006

Sorry for the delay.

Upon investigation, it’s very likely that your antenna is currently mispointed, or its PTRIA is defective. Do you recall any recent weather events in your area?

Your modem is experiencing a lot of offline events this week, and these might be affecting your connection as a whole.

Your account currently has the add-on “Easy Care”, so we can schedule a service call free of charge, if you’d like.

Alternatively, you can also do this yourself with Customer Care (855-463-9333), or try our self-repoint guide: Can I repoint my Viasat antenna on my own?