Hi, @Devin_Worrall,
You’re experiencing slower speeds because of this:
You can see that info on the My Viasat website or in the smartphone app.
During times of network congestion, customers trending to be in the top 20% of data consumption (i.e., trending to use more data than 80% of all residential customers) should expect to receive about half of their normal service speeds depending on the extent of network congestion.
Your typical usage is measured by looking at your usage over the past 30 days, so you would need to reduce the usage to get back to normal speeds.
If a significant part of your usage is video streaming, you could try activating the Data Saver feature - it automatically decreases the usage for video streaming.
If you think there might be some unknown app or device causing the high usage, we could take a look at your usage details. Let us know if you’re interested in that.
Another thing you could try is to use a wire connection, instead of Wi-Fi, to make sure you have the full available speeds the modem gets.
Please let me know if I can assist you on something else.
Thanks