Extremely Slow Speed New Customer

So we got Viasat Unleashed:
Unlimited Lightning-Fast Internet
And it is extremely slow. 25 Mbps and around 30 Mbps which is still better than our old internet, but our ping is much much worse. We get around 2000+ ping which makes it completely unbearable for streaming and playing videos, even just video calling is terrible. And the past few days it has gotten even worse, I’ve seen over 4000 ping sometimes.

Hi @BradenDaugherty

Sorry to hear about this situation.

I couldn’t find any Viasat account with your Forum credentials, so I’ve sent you a private message requesting this info.

Please let us know if you don’t receive the message! Thanks :slight_smile: