I’ve rebooted the modem several times still only .5 mbps to a whopping 2.1 mbps. This is completely unacceptable. Why can’t a tech just diagnose and fix in a timely manner.
Hi, @Barky8,
Sorry, I could not find your account details. I’ll send a direct message here in the forum so you can share your account number with us.
Hi @Barky8
Have you received the private message we sent asking for your account details?
I’ll leave the URL here so you can access it, in case you missed the notification: RE: Extremely slow download speed
Your companies method of handling service is horrible. Our download speeds range from lower than 2 Mbps to a max of just under 40.
The fact that I had to click on a link in the email Viasat sent me makes the whole account number needed a joke. We have been loyal customers and this level of absolutely pathetic service is unacceptable.
We will be switching over to Starlink the first week of October. We have put up with wild blue, Excede and now Viasat’s lackluster service for far too many years.
Shawn
Hi @Barky8
I understand your frustration, but your account number is needed for us to investigate your issues.
When you signed up for the Viasat Forum, you did not use the same email address as you are tied to under the Viasat account number, so we have no way of knowing your information.
If you mean the email usually sent to customers telling them about the Forum, this is not sent from the Forum team. Another internal team handles this, and they already have your information available.
When you log into the Forum, it’s always recommended to use the same email address, because the Engineering team that handles the technical issues here don’t have any of that previous information available. 