Excessive data usage

[Nacho]

@k19701968

Viasat has been knowingly doing this to it’s customers since inception. They continue to take advantage of us because they know we don’t have access to any other internet options. When you live in a rural area, this is what happens. The false advertisements, the excessive data usage Viasat claims it’s customers consume is all a bunch of bologna. I have unplugged my modem for days at a time. I even let my service get suspended just to prove a point. Viasat continues to say that we’ve exceeded our 100 gig. There’s no way that’s true when it’s not active. And the service is way too expensive for what you get. I too just checked my usage, and it’s the same thing that happens. Viasat knows that it is ripping off its customers. I haven’t heard of any lawsuits yet, but I’m pretty sure that one is coming soon.

Hi @k19701968,

I created this topic to keep better track of your case. I will take a look at your account and hope to provide an update soon.

Thanks,

Nacho

[Nacho]

Hi @k19701968,

Your account looks healthy, and the speeds from your modem look good considering that you are out of priority data:

Anyway, I added 30 GB of extra data (free-of-charge) to your account in order to verify that the experience is better when using priority data. Please let us know if you notice an improvement tonight.

Finally, I noticed that your usage throughout the month is irregular (has some peaks and valleys). Would you mind if we take a look at the actual apps and devices that are being used? That could help us provide a better recommendation to optimize your usage.

Thanks,

Nacho