Looking at the forum, seems several people are complaining about speeds. I called into Viasat, said system is ok, speed problem is due to too many people in my area are online. Well I can’t do anything about that can I ? Today is very bad, ping over 600, speeds under 5. If the amount of people is the cause, then YOU have the technical support people, solve that problem, or reduce the price of the service when speeds are slow. It is only fair, and the correct business model for the company to follow. I am paying and have paid hundreds of dollars to. Have very poor service. If comcast would hook me up and run a line to me I would pay a quarter of the cost Viasat charges. But they just like them all are greedy and the bottom line is their god. I guess Elon is the only way to get service. Only he also is a piece of s—t also. Can’t make enough money
Hi @Sevenarrow
Thanks for reaching out to the Forum team. I’m having a look at your account right now to check this issue with slow speeds.
About the Ping: satellite internet has extremely high latency, due to the distance between satellites and the surface of the Earth. It’s normal to see a ping of 500-700ms in speed tests when you have a satellite connection.
Please read more here regarding high ping in satellite connection:
Satellite internet latency: What’s the big deal? - Viasat
By the way @Sevenarrow
The last time you posted, we previously asked you for an advanced speedcheck, to verify if there is any issue with your modem’s signal.
I couldn’t find any results linked to your account, so I’ll attach the instructions below.
Please let us know if you experience any issues while following this guide:
Summary
- You can download the Viasat Browser here: https://browser.viasat.com/.
- After you install the browser, you need to be logged in on speedcheck.viasat.com.
- To do that, click “Login” in the upper right corner of the menu, as indicated in the picture below.
- The credentials for this login are the same as the ones you use for MyViasat.
When you run the tests from the Viasat browser, we can see “Speed from your device” and most importantly “Speed from your modem”, which is greatly useful to identify discrepancies in the speeds, such as in this example below:
PS: The Modem Speed Test is currently not compatible with iPhones. If you don’t have an Android mobile device, please run the test on a computer.
I know this is a bit more cumbersome than just running a normal test, but the complete diagnosis helps us eliminate other factors.
Thank you!
Hi again @Sevenarrow
We’ve identified that your antenna is mispointed. This can explain the changes in your internet experience.
You might want to consider attempting a self-repoint. You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?
If a self-repoint doesn’t sound viable, then we can request a technician visit to repoint your antenna and improve your experience.