Thanks for reaching out to the Forum team! I’ve identified 2 issues with your account:
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You’re currently suffering from a mispointed antenna – this can cause slow speeds, bad signal quality, and a total downtime in connection. You might want to consider attempting a self-repoint. You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?
If a self-repoint doesn’t sound viable, then we can request a technician visit to repoint your antenna and improve your experience. -
You’ve gone over the monthly high-speed data allowance, so you may be experiencing de-prioritized speeds, especially during the peak evening/late afternoon periods. If you’re unsure how you went past the high-speed data cap, we can have a look at your historical data usage to identify which app(s) caused this. If you use streaming apps a lot, please check out our free Data Saver program: Announcing the Data Saver Feature Experiment!