I have been getting download speeds of less than 1 Mbps for the last month. Speeds will recover at times, but drop right back down. Two repair technicians have been here, but the problem remains. The modem has been changed, the electronics on the dish have been swapped out, the dish has been sited, the grounding block has been rewired… and still, I have download speeds of less than 1 Mbps. I don’t know how to attach an image of the speed test, but I’ll give it a go.
Hi @agate ,
Your modem speeds are currently looking great:
Does this speed drop happen at a specific time of day?
Thank you for running a speed check! Could you please use a laptop or Android phone to run a complete speed diagnosis with the Viasat Browser? This will give us a more accurate reading of the speed situation and help us identify or rule out any Wi-Fi issues.
You can follow our guide: How to run a complete speed diagnosis.
Thanks,
Isabela
Thanks for your response, Isabela. I wish I had that speed, but that’s not what I have. I am seeing speeds of less than 1 Mbps at all times of day. They will recover a bit, but always drop back down. Here are the tests you requested. Please note that my speeds are a far cry from what you showed me.
Isabela, where did you go? Are you still helping me? I continue to see ridiculously slow speeds, day after day. Here’s one from today.
Hi, @agate,
Sorry for the delay, we’re still investigating. We’ll let you know when we have more information.
One month of this nonsense while I’m paying $126/ month. Can you figure this out a bit faster, please?
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Sadly likely will continue to see these type of speeds, Why I left the company!
Hi, @agate,
Again, sorry for the delay. I made some changes in your network, hopefully that will improve the speeds.
The changes might take 1 or 2 hours to apply, so please let us know if you see any difference during the weekend.