Download speed too slow

Hi @jesstevens72,

Sorry for the slow reply.

Upon running a speed test from your modem I see a very good result:

I know that this doesn’t reflect your experience according to what you said previously, therefore I’d like to ask for your help.

Please run a few speed tests from your modem so we can understand the speeds you are experiencing. For that, you can follow this tutorial: How to run a speed test from my modem?.

Please make sure to:
1 - Use the Viasat browser
2 - Be logged in to your MyViasat account.

Please let me know once you have run a few tests.
Apart from that, at what periods of the day do you experience bad speeds?

Thank you,
Avner