Download speed is 1-5 mps

Hi, @Gary5348,

We need to check the difference between modem and device speeds, and for that we need you to do a speed test from your modem, as I mentioned above:

1 - Open the Viasat browserthis test won’t work on other browsers ;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test
5 - Download the results (or take a screenshot)
6 - Send me the results in a direct message

The screenshot you sent is from another browser, not the Viasat’s one