I first noticed the slow speeds a few weeks ago when I wasn’t able to stream video during peak use hours, but I’d gone well over the 850 GB “not a limit” of my unlimited plan and I assumed that I was being throttled.
Since then, then problem has gotten worse. I rarely show above 2 Mbps whenever I run a test. I will sometimes leave some media or game downloads (appletv+ or Steam) going when I go to bed, and Steam will sometimes show that the download speed peaked at around 50 Mbps, but this is happening between midnight and 6 AM.
At present, I’ve only used 200gb of the 850gb (not a) limit. I shouldn’t have such poor speeds during waking hours.
Hi @simowilkins
I’m sorry about this experience you’re currently having with Viasat.
Your data usage is consistently more than a typical residential user on our network (currently usage trending to exceed 850 GB in any 30-day period).
To avoid being deprioritized in the next billing cycle, please try to reduce your data usage.
I strongly recommend that you sign up for our free Data Saver add-on:
Announcing the Data Saver Feature Experiment!
On my current billing cycle, I’m averageing 12 GB per day. That’s on pace to use well less than half of the 850 non-limit. This month, I’ve used 206 GB and the month is almost halfway over.
Are you telling me that if I go over in the month of March, I remain deprioritized for the ENTIRE month of April?
On my previous plan, deprirotization ended at the end of each billing cycle. Is it different now? I notice the “any 30 day period” language in your reply (and the terms of service). Will I, then, be reprioritized once those several unusually high usage days (March 15 - 20) are no longer in that 30 day period?
Hi @simowilkins
Sorry about the slow reply.
Our Forum team is focused on technical issues only, so we don’t deal in-depth with the specifics of Contracts/Plans.
Whenever you have time, please request this information with the Customer Care agents at 855-463-9333.