Download much slower than upload

For several days my download speed has been mostly under 1mbps while upload runs 3-4mbps.

Hi @frumper

I’m sorry about this experience you’re having with Viasat.
I sent you a private message requesting your account info a while ago, please let me know if you haven’t received it.

Hi again @frumper

We’ve identified a possible fix for your internet setup and changed your network configuration.

This fix will go into full effect in 1 hour from now.

After that, could you please run more speed checks whenever possible?

Thank you!

You seem to have fixed it.
7.5 mbps down, 4.2 mbps up
modem 15.4 down, 4.5 up

Thank You

1 Like

Hi @frumper

That’s great to hear! Those speeds seem much closer to your plan :slight_smile:

I’ll mark your last reply as the Solution to this topic, but if you need help with anything else, let us know here or start a new topic. :wink: