Download issues

Reading from modem shows 23.39 mbps after rebooting. Our plans is for 50 mbps . At times it shows no internet connection on Wi-Fi. What’s the problem?

Hi @Jessie1977

I’m having a look at your account right now to identify any inherent issue.

On a sidenote, I see that your recent tests were run at around the same period. If you have time, could you please run a few more Speedchecks during the afternoon and evening, so we can rule out a possible peak period issue?

For reference, I see that your previous tests during very late evening and afternoon have higher speeds, and your modem right now shows great speeds, too: