Download 3.10 Mbps and upload 4.5 mbps

[Nathalia]

Hi @philiplorito

I’m creating this public topic on your behalf, so that our Engineering team can collaborate on your issue.

Original message:

Hello Nathalia,

I hope this email finds you well.

You helped me back in April when my ViaSat speed was so very slow. I am facing the same issue again. I hope you can help me now as you did in the past. I am getting a download speed of just 3.10 Mbps and upload of 4.5 mbps. Am totally unable to stream TV. I rebooted the modem several times which did not help.

My RSSI is Excellent @ 53 dbm
Network ID is [redacted]

I have the 25Mbps/100GB Plan

Let me know if you need my account number?

Thank you for your consideration.

Sincerely,
Philip Lorito

[Nathalia]

@philiplorito

I had a look at your account, and it’s currently healthy right now, but I can see that you had a massive signal drop on August 3rd, between two connections drops (August 2nd and August 3rd).

Did you recently have any bad weather this week? Other peers around your region had similar drops, so it’s possible a short weather outage has happened.