Down load speed is horrible

Hi, @Canona_Powell,

Thanks for your message.

Just to confirm: the service was working until one week ago, and then you started to see slow speeds, right?

Does that happen all day long? Does that happen with all of your devices?

One last request: please run a speed test from your modem, as described here: How to run a speed test from my modem? - Slow Speeds - Viasat Support Forum

When you complete the speed test, please send us a screenshot of the results.