Hi @Earl_J ,
I can’t confirm yet if the issue is with your antenna or another cause. The misalignment alert might be misleading since your modem is offline. Once we determine the cause, you may want to attempt a self-repoint. You can find information about self-repointing here: Can I repoint my Viasat antenna on my own?.
If a self-repoint doesn’t sound viable, then we can look into scheduling a technician visit to repoint your antenna and improve your experience.