Degradation of service

Hi @campbell2j,

Sorry about this experience. I took a look at your account but couldn’t find any issue right away.

If you could please run a few complete speed diagnosis tests using, across a couple of different times throughout the day, that might help us rule-out/identify certain issues.

Here are some instructions to run the test: How to run a speed test from my modem? I recommend using an Android device or Windows/Mac laptop.