Days not showing up

kredavid · November 21, 2023, 1:06pm

Days left are not showing up on the iPhone app. They are working on my iPad. It says NaN days left. This started about 1 wk ago. I have reset the modem, changed search engine and removed and reinstalled the app. Any suggestions?

Anderson · November 21, 2023, 1:46pm

Hi, @kredavid,

Thanks for your message. I’ll check with the My Viasat team about that.

Please send us a screenshot of the error.

kredavid · November 21, 2023, 2:00pm

Anderson · November 21, 2023, 5:21pm

Hi, @kredavid,

Please let me know your iPhone model and iOS version.

Thanks!

kredavid · November 21, 2023, 5:46pm

I have the iPhone 7 Plus. iOS 15.8. This only started about 1 wk ago. My husband has the same phone and it doesn’t work on his either. Up until then, it worked fine. Thanks