Data Usage Inquiry

[Cat]

@badge135

I’m through with this company. DO NOT USE THIS COMPANY will be posted all over social media. And they will be investigated.

1. spoke with sales rep explained 2 adults teleworking streaming and one child playing on-line videos and streaming. Viasat 30Mbs/300gbs is perfect for our needs he told me!
2. start off with slow speeds cannot barely operate
   3)have rep call me they will have a service call to my location to check everything out, they will waive the $95 charge and reduce my bill by $100 each month for a year…All lies
   a. day of service receive a text 'this is Bryan, checked your service everything looks good, do you
   still need a service call? So there was never a “free service call” Yes speeds were good until
   about 1900 when speeds went back down 4mbps and 2-3 mbps. Its Yo-Yo speeds…some
   hours good, some hours bad
   b. Received and paid 1st bill, which by the way, was only a week of poor service. Why I was
   charged a full month of service for $222 baffles me??? Plus there was never a $100 credit.
   Lesson learned…get everything in writing from this company!!!
   4)With my old broadband service, which was a tad slower what I’m experiencing now, I barely lost Dish service during storms and movies had clear pictures with minor buffering once in a while. With Viasat, rain clouds move into area and lose service. on clear days, Dish movies have blurred pictures, then clear, then blurred, and then after about 15 minutes, buffers, and then the routine repeats. Blurred, clear, blurred, buffer
   5)Asked son who has fios how much gbs does he use in a month (2 adults teleworking /streaming /gaming) he advised from 195-210 GBs per month. 300GBs per month should be more than enough. I have 15 days left in my billing cycle and only 150gbs left. Hmmmm, something doesn’t seem right here…same houshold and usage…fios 195-210gbs for 30 days…Viasat 15 days 150gbs used.

Hi @badge135 do you give me permission to look into your data usage so I can investigate your fifth point?