Good morning. Our property is in a rural setting. When we signed up, we were assured the spend and data allocation would meet our needs. That was not the case as we had to purchase a boost 2 weeks into this first month. Our Arlo cameras have been unable to connect and the batteries are dead. Help us understand why we are days from the end of our 1st month and have these issues.
Hi @mstfull
I apologize for this experience you’re having with Viasat.
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Regarding the data allocation:
- We can take a look at your usage history and check what’s used up so much of it if you’d like. Let us know if you agree to this!
- We can take a look at your usage history and check what’s used up so much of it if you’d like. Let us know if you agree to this!
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Regarding the ARLO cameras:
- It looks like you have a Viasat Wireless Gateway (white triangle modem), which by default advertises 2 different Wi-Fi networks: one on the 5.0 GHz frequency and one on the 2.4 GHz frequency. You should be able to see both when you search for Wi-Fi networks with your phone, laptop, etc.
If you take a look at the available networks, do you see anything called Viasat-2g or similar? From what I gather on ARLO’s support pages, these cameras only work on 2.4 GHz networks.
- It looks like you have a Viasat Wireless Gateway (white triangle modem), which by default advertises 2 different Wi-Fi networks: one on the 5.0 GHz frequency and one on the 2.4 GHz frequency. You should be able to see both when you search for Wi-Fi networks with your phone, laptop, etc.
PS – whenever possible please take a look at our Free Data Saver add-on, which can help you save up data during the billing cycle if your main use comes from streaming apps (music, movies, videos etc.):