Data Extender Issue

Hi @ShanPetey, sorry about the bad experience in the evenings. Your equipment looks healthy, I will try to do a bit more research on the performance of the service area you are in.

In the meantime you could help us by running a few full diagnosis tests on the Viasat Speed Check. I would recommend running these at a few different times and sharing the results with us. Here are the instructions to run these: How to run a speed test from my modem?

Thanks for your patience.