Data and Speed Issues Continue

Hi @Therascalfive,

I’m sorry to hear about your bad experience with the Viasat service.

From what I understand I see that you mention two different issues: slow speeds and data usage. I’ll divide this post to discuss them separately.

Slow speeds:

Upon running a speed test from your modem I see good results:

I know this doesn’t represent the experience you mentioned therefore I’d like to ask to run a few speed tests on your end so I can get a better understanding of your experience.

To run those tests you can follow this tutorial: How to run a speed test from my modem?.

Please make sure to:
1 - Use the Viasat Browser
2 - Be logged in to your MyViasat account.

Also, do you experience bad speeds all day long or in specific moments of the day?

Data Usage

Regarding data usage, if you give me consent I can take a look at the detailed information of your usage so you can have a better view of what’s consuming your data.

Also, we have an experiment that could help you save data. You can see all the details here: Announcing the Data Saver Feature Experiment!. If you’re interested in being part of the experiment you can fill out the form listed there.

I’ll be waiting for your feedback.

Thank you,