I completely understand your frustration.

We here in the forum can help you investigate your issue more deeply,
and try to find a solution for your problem, more than just resenting a modem or anything like that.

To proceed effectively, we kindly ask for the account information we’ve requested in our private message. This information will enable us to locate your account within our system and provide you with targeted assistance.

We understand if you choose not to keep going with our assistance, but you can let us know if that changes!

Thank you,