Creating Account Login

1

I have been calling customer service for the past 4 days to create my account so that I can login. I constantly keep getting different messages about why I cannot create my login to view my statements. I have never had this issue in the past with any other company in trying to create a simple login. Whenever I try to create my account, I keep getting an error that states “your account information does not match our records.” Any help will greatly be appreciated.

4

Hello, @Quentin_Moncrieft,

Thanks for your message. We will check that issue for you.

I will send you a private message, so you can provide me with your account details.

Thanks,

Anderson

6

Hi @Quentin_Moncrieft ,

We’ve received your message, thank you! I have already escalated your case to the accounts personnel and as soon as we get any updates we’ll let you know.

Best,
Leonardo

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7

Thanks Leo,

I’ll be looking for the update to this technical difficulty that I’m experiencing.

Best Regards,
Quentin

10

Hi, @Quentin_Moncrieft,

Sorry for the slow response!

We find out the following: the error message you saw indicates that the ZIP code you used – when you tried to create an account – does not match the one we have in our database.

To create an account, you must provide the billing account number, zip code, and email address; these must match our records.

I will contact you over private message to confirm the zip code you need to use.

Thanks,

Anderson

12

Hello Anderson,

This situation has been resolved. Thanks for responding and checking back with me. I appreciate it.

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