By the way @Ctc0684
I had a quick look at your account and identified 2 issues:
- You’re currently under a weather outage, which has impacted your service (and for others in the region), and degraded your signal quality. This can result in bad speeds and intermittent connectivity. Our Engineers are working to get this outage resolved as soon as possible.
- You have gone over your monthly high-speed data cap, so you currently have standard unlimited data, which can result in de-prioritized speeds (especially during peak periods). Your data resets in 9 days (August 16), but if you use streaming apps a lot, please check out our free Data Saver feature: Announcing the Data Saver Feature Experiment!
If you’d like, our Forum team can investigate these issues and/or your account further, to help you out.