Continuing issues

Hi @Nk.A

According to Disney’s support page, the Error 42 is likely an internet or network connection issue.


To resolve this Disney+ error (and related errors):

  1. Make sure you are on a supported device or accessing on a computer with a supported configuration
  2. Check your internet connection¹ and Wi-Fi signal
  3. For more information, see Troubleshooting playback and streaming issues
  4. Power cycle (power down and restart) your router and modem
  5. Relaunch the Disney+ app or refresh the site and try playing the video again in a few minutes

¹If you recently experienced a service outage with your internet service, it is strongly recommended to power cycle your modem and router (and Mesh, in this case).

If the troubleshooting steps provided by Disney’s support page don’t work, they also recommend getting in touch with their agents directly for further assistance.

You can do that using this link:

In the meantime, I’ll escalate your issue to the Stream Hub team to check if your equipment is working as intended.