Constant buffering

We pay 230.00 a month for 100mbps/300GB just to be able to operate 2 phones and use streaming services on TV. We cannot even watch a tv show without it buffering every 10-15 seconds. Even with phones disconnected from the Wi-Fi. The speed test shows 6.34 mbps download and 5.14 upload. Any suggestions? We have had issues with speed/connection since we got it but unfortunately there are no other options where we live.

Hi @sdaldred ,

We’re sorry for your situation. I’ve just sent you a direct message requesting some information before we can proceed.


Hi @sdaldred,

I’m here just to remind you to take a look at your notifications,
Leo sent you a direct message.

Please reply to his message in order for us to proceed with your case.

Thank you,