All of my data was used up within 8 days and now I can barely pull a web page, mush less stream video. I am very unhappy and I intend to try to get Viasat to withdraw from my contract so I can get a service that actually works for me.
This service is useless as it stands.
Hi @ctilbury ,
I understand how frustrating this situation can be, but we’ll do our best to help you with it. Your new cycle has begun, how is your internet service now that your high-speed data has been renewed?
If you feel that your high-speed data is being spent too quickly, we can take a look at your detailed usage and investigate it as long as you give your consent.
Thanks,
Leonardo
Well. I will approve you guys looking into my use patterns. I would prefer to fix the problem, rather than just end the relationship. (which I am sure will not end well for anyone) Be advised that we stream video from youtube and rumble for about 16-18 hours per day, as well as general web access, computer updates, and whatnot. I think it’s highly unlikely that this can be fixed by analyzing use.
Hi @ctilbury ,
We’re conducting a more in-depth investigation to verify if the data usage is in order. We greatly apologize for the delay and we hope to bring good news soon.
Thanks,
Leonardo
Very well. Thank you.
Hi @ctilbury ,
We’re very sorry for the long time it took. I’ve sent you a detailed analysis over direct message. Let me know if you need any more information.
Thanks,
Leonardo
Our data renewed on Sept 26th. and now we have used 100% of it on Oct 1st. There are times during prime time (9PM) when we cannot even pull a web site in a reasonable time of, say 10 minutes. The service costs about $90 per month and it is usable for about 6 days and then it is no longer usable. I can only think that engaging a contract with Viasat was a serious and costly mistake. Now I owe a lot of money for a service that is unusable the majority of the time and is very expensive compared to other services. To say that I am unhappy with this situation would be a tremendous understatement.
Needless to say, I will be dumping this service at the earliest possible moment. To be honest, I would be happy if Viasat would vacate the contract and not charge me the $15/month for 24 months to do it. I would be happy to ship the equipment back at my own expense. That would allow me to speak well of the company and the people that work there. Otherwise, I can only remain unhappy.
Hi @ctilbury ,
I understand your frustration. Upon checking your case it seems like your data consumption reflects your actual usage, considering that you’ve already confirmed that you watch up to 18 hours of YouTube every day, and the analysis sent on your DM shows the same.
Regarding that, our team can offer you the Data Saver Experiment that could help you save your priority data for longer during the month, reflecting in a better experience in the future. If you are interested in that you can fill out the form on the link above and we’ll be happy to add you to the experiment.
On the other hand, we, the engineers of the forum, can’t help you when it comes to billing issues such as the charges you mentioned. For that, you can reach out to Viasat’s Customer Care service at 855-463-9333.
Thank you,
Avner
Hi @ctilbury,
I just wanted to follow-up on your case before closing this Forum Topic. I noticed you upgraded your plan, but possibly you are still interested in trying the Data Saver feature?
Thank you,
Nacho
I would allow you to pay me to participate. Otherwise, I have no interest.
Hi @ctilbury,
Unfortunately we are not doing that at the moment, but if it helps I can say that we ran this mini-survey a few months ago and most of our participants are happier with their service now that they have the Data Saver:
Thanks,
Nacho
Okay. I have decided to try the data saver test. If you send the questionnaire, I will complete it and turn it in.
Hi @ctilbury ,
I’ve received your request to be added to the Data Saver Feature Experiment.
I’m adding you right now – in a few minutes you’ll receive a private message with all the details. 
Yes. I have decided to give it a try. I already filled out the questionnaire.
