Connectivity, slow speeds and lack of customer service acknowledgment

Hi @darrellmadsen ,

We’re very sorry for the bad experience you’re having.

I ran some tests and the results are great on our side, so we need to find out what is causing these speeds to not be reflected on your side, so I’d like to ask for some information to better pinpoint what could be causing that experience:

  1. Have you had these bad speeds all day or just at a specific hour of the day?

  2. Could you run an advanced speed check and post your results? You can find instructions on how to do this here: How to run a speed test from my modem?

Thanks,
Leonardo