Connection, modem, and speed issue

Hi @esrcisamsa5,

I took a look at your account, and while I do see some fluctuation on the upload satellite signal, your speeds both in the upload and download seem to be doing well:

What specific symptom prompted you to report this issue? I suspect that you could have a Wi-Fi issue.

When you get a chance can you please use a laptop or Android phone to run a complete speed diagnosis using This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

You can find the instructions on how to run it here: How to run a complete speed diagnosis?