Connected but no internet

1

Shows connected but no internet, what’s going on?

2

Hi, @Deanna_Gremillion,

Thanks for your message!

I’m checking if there is anything wrong with your equipment or service area.

Once I have some feedback I let you know.

4

Hi, @Deanna_Gremillion,

At first glance, I could not find anything wrong with your equipment or service area.

When you have a chance, please run a speed test from your modem, as follows:

1 - Open the Viasat browser – this test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to complete)

By following those steps, we’ll have access to the results, which will help us troubleshoot the issue.

If it’s not possible to download the Viasat browser, then please send us a screenshot of the results.

Thanks for your cooperation!