Summary
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Sorry about this confusing situation you’ve gone through.
I’m escalating to our internal teams to understand what happened with your tech visits and with your pending install, and I’ll get back to you as soon as possible.
I believe we have it fix , will keep it posted
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Understood! Our internal Field Operations team is looking into this issue, so please let us know if you need any further assistance, or if they were able to reach you 
Was everything all right with your install on September 26th?
I had a look at your recently activated account, and it seems your modem is disconnected due to an unplanned network outage in the region.
However, it’s already been 48 hours since your modem went offline, so if you’d like us to schedule a service call to check your equipment, please let us know.
Alternatively, you can also request a service call with the agents from Customer Care.
There is no power in our neighborhood at the moment as soon as the power comes then I’ll have someone to attend to it. Most likely will not be until Friday of this week.
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