I apologize profusely about this experience. Our Forum team is focused on providing technical support so we cannot directly provide a refund, however (like Anderson said in this other thread where you posted) we are happy to escalate the issue to our billing team and explain your situation. We will move forward with this and let you know when we hear back from them.
I understand that you probably already made up your mind about the disconnect, but anyway thought it could be useful for you to understand the likely causes of your technical issues.
In the past (around August 30) we asked you to run some complete speed diagnoses using the Viasat Browser because those tests will give us a full picture of the speed experience including the speeds received on your device (such as a laptop or phone) and the speeds received on your modem. Recurring results with a big discrepancy in speeds can help us identify Wi-Fi issues, just like on this example below:
We do have access to run tests from your modem, so if we see good speeds (and we did back then) we must ask the customer to run a full speed diagnosis to identify or rule-out Wi-Fi issues. For example, it would be very useful to have the speed from the modem counterpart to these speed test results you mentioned seeing this morning (below).
Some customers experience slower speeds due to network congestion in the evening hours, but based on my analysis, there is zero upload congestion in your network segment throughout the entire day, so any bad upload speeds are most likely due to Wi-Fi issues or equipment-related issues.
Regarding the issue with Microsoft Teams, our Forum team hadn’t heard about you experiencing this issue until today. Unfortunately, we do have a known issue with Teams that was recently discovered that is primarily due to geostationary satellite distance delay. We measured delays that were more than twice the regular amount when using Teams and we are currently working on optimizations to fix this.
Finally, I just tried to run a test from your modem and I’m getting an error. I realized that your modem has been constantly offline in the past few days. Our metrics indicate that there might be some issues with your cabling or equipment on the satellite dish. When seeing something of this nature, our Forum team would request a technician visit.
Thanks and sorry again about this experience,