Changing Plan Question Info

1

I found this page with plan changes info. It states you can change plans without affecting your current contract, which my contract has been over with around 5 years now. It also states the plan you change to will take effect immediately by rebooting your modem. Is this still the case. I would like to change plans but don’t want to sign a new contract and changing equip. I am currently on the Bronze Unlimited 12 using the SB2 modem. Thanks.

2

Here’s the info page.

https://help.viasat.com/s/article/How-to-Change-Your-Plan

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3

Hi @RebelRider ,

I’ll relay your request to the relevant personnel and they’ll get back to you soon, hopefully by tomorrow.

Thanks,
Leonardo

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5

Hi @RebelRider,

Very sorry for the delay. I’m trying to expedite an answer to your request, we hope we can back to you soon about this.

Thanks,
Leonardo

6

Thanks Leo. No hurry, I have not really decided if I want to change right now anyway.

7

Hi @RebelRider,

I heard back from our customer support team. They explained that you will need to sign a new 2 year contract only if you upgrade to a plan that requires new equipment.

I took a look at your account and realized that you are in a location that is covered by our Viasat-2 satellite network (you are currently on Viasat-1). The Viasat-2 satellite offers plans with better speeds and data caps. If you are interested I can take a look into those plans and send you the options.

Thanks,

Nacho

9

Thanks Nacho. If there are no upgrades that allow me to keep the same equipment and not sign a new contract, then I will just keep what I’ve got. Thanks for checking on it.

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