Can't even use the service we are paying $226.67 for a month for years now

Hi @burnsfamfour ,

Could you please run an advanced speed test? The advanced speed test shows speeds from your modem, as follows:

1 - Open the Viasat browserthis test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test
5 - Download the results (or take a screenshot)
6 - Send me the results in a direct message

If possible, could you run the advanced test from more than one device? Preferably, a desktop or laptop alongside a phone test if you can.