Trying to download a game, if you are lucky it only takes 2 days to complete. Paying for Unleashed and at this point Im about to run back to Xfinity. Have 2 Deco mesh units and it doesnt help.
Hi, @jdoxakis76,
Thanks for your message. I’m checking that now.
When you have a chance, please run a modem speed test, as follows:
1 - Open the Viasat browser – this test won’t work on other browsers;
2 - Go to this website: Viasat Speed Check | Home
3 - Log in using your My Viasat account
4 - Run the test (wait for both tests - modem and device - to complete)
By following those steps, I’ll be able to see the results and some useful information about your modem. We’ll need that information to investigate the issue.
Sorry for the inconvenience, and thanks for your cooperation!
Hi @jdoxakis76
Were you able to run a full Speedcheck?
Please let us know if you need any assistance using the browser or app,
Thanks!