Cannot watch videos

Hi @Katiekiss4484 ,

I’m seeing here that your plan change happened at the end of last year, so it is not a recent change. When did you start having these streaming issues?

Also, can you please run a complete speed diagnosis using This will help us get a full reading on the speed situation and allow us to identify/rule out Wi-Fi issues.

You can find the complete instructions on how to run it here: How to run a speed test from my modem?