I have been working to resolve an issue with Viasat at Equipment return box - Account and Billing - Viasat Support Forum After their last post I can no long post to the board, the reply button disappears when I sign in using any browser, nor can I reply to their e-mails. Any suggestions?
Hi, @markcshep,
Not sure, there should be a “Reply” button at the bottom of the page.
Can you send me a screenshot of what appears to you?
Thanks
Hi, @markcshep,
I found a small configuration problem here in the forum that perhaps was the cause of the issue. Can you try again now? You should be able to comment now.
Hi @markcshep
Could you try again today?
If the Reply button still doesn’t show up on that first topic, you can reply here, and I’ll transfer the message over there 
Yes, the primary used passed away. However, we can still return the equipment if a return box is sent to our address.
Can you transfer this message for me?
Thanks, Mark
1 Like
Hi @markcshep
Thanks for the confirmation!
As I mentioned before, as you disconnected due to a death, no box is sent in this scenario. You won’t be charged for any unreturned equipment.