Hi @de_cee,
I created this new topic to better keep track of your issue. Is it ok if we take a look at your data usage to provide a recommendation?
I will also take a look at your account to see if we identify any issue that could be causing the buffering.
Thanks,
Nacho
Hi @de_cee,
I took a look at your account and noticed slow speeds from your modem. This could be because you are out of priority data (you reached your limit a few days ago). I tried to add some extra priority data (free-of-charge) to check if that improved the speeds, but then discovered that your account is suspended due to a balance that’s past due, so the system didn’t let me add extra data.
I also noticed that you reached your 150 GB data allowance within 8 days, which is definitely concerning and can be optimized - if you are ok with us taking a look at your data usage we can analyze the consumption, identify any irregular usage and provide recommendations in accordance.
Thanks,
Nacho
@de_cee, if you need help with the billing issue, I can escalate your billing case to a different team. Please just let me know.
Like I said before don’t waste your time you’re just going to tell me the same thing that everyone else tells me I used up all my data which is pretty much impossible to do within a couple days when it’s only me. Your company is ripping people off plain and simple and you’re finding ways to explain it away. You can look at whatever you want my service will be back on tonight have fun I guarantee you’re going to tell me the exact same thing the last person told me the exact same thing you tell every single customer
Hi @de_cee,
I will make an attempt to make our analysis and recommendation more detailed this time. Hope to have an update soon.
Thanks for your patience.
Nacho
Hi @de_cee,
Sorry for the slow reply.
I took a look at your data usage in the current billing cycle and found that video streaming platforms represent 80% of your data usage. Some of these platforms (such as Peacock) are using up to 3 GB of data per hour. I am sending you a private message with a summary of your data usage over Video Streaming Platforms in this billing cycle.
As a first measure to save data you can manually adjust the video quality in each video streaming platforms (which might vary in accordance with the device that you are using). Here are some instructions for the popular ones: How do I manually set video quality at streaming video sites?
However, we understand that it can be annoying to manually set the video quality in each platform/device combination, so our forum team is offering this experimental data saver feature that (if you decide to opt-in) can potentially do the optimization for you across all your devices and platforms. You can find the details here: Announcing the Data Saver Feature Experiment!
Please let me know if you have any questions. If you are interested in being added to the data saver feature experiment just let us know.
Nacho
Did all that .I tryed all the tricks .I’ve researched and tryed their tricks .it’s you guys and you keep saying it’s the data.its Aug 1 and it’s same now as it was before.I hear your satellite had some major issues I bet that was annoying for the owners prob really ticked them off because there was nothing they could do about it per it bei6in space.IT was probably the DATA.No need to do anything I was just replying to your “solution”.Enjoy your day
Hi @de_cee ,
From what I can see in our system, you haven’t completed the Data Saver feature experiment survey, so we didn’t add your account to the experiment yet.
The Data Saver feature helps in saving data by lowering the resolution of streaming websites, this might help with your data issues.
For more info and if you are interested in being added, you can fill out the form here: Announcing the Data Saver Feature Experiment!
Thanks,
Leonardo
Hello de_cee.have had Viasat now for over 2 years. Many slow days of service, called support, tried all their tests, downloaded Viasat browser, even upgraded my plan. Nothing has improved my service. My Teams Meetings lock up if I start talking.
Have you been able to gain any traction on a class action lawsuit?
I called yesterday to cancel my service and was treated terribly. I was two days into a new month cycle, and they will not return my money for this month. I asked to speak with a supervisor and was denied. I recorded the phone call for evidence.
This morning my upload speeds were .39 . I ran the test several times. I video recorded the Test for evidence, and have other data test results. Viasat is a horrible service.
For public knowledge, the customer @de_cee was added to the Data Saver Experiment on August 8, after filling out the form for participation.