Bill jumped from 160 to 190?

Data Usage
1

Bill lists additional $17 for products and services but what is that.

Spent $10 for more data so im aware of that charge

2

Hello, @StelondaBrown ,

We forum personnel more frequently deal with technical rather than billing issues so our ability to assist with this sort of inquiry is limited. However, I did check your account and can see that those additional charges were for the Viasat shield Premium service. Are you using the Viasat Shield app?

3

I downloaded the app but doesn’t seem to work.

Thanks for the info

4

Hi, @StelondaBrown,

Did you try calling the customer care line (855-463-9333)? That’s usually the best option for dealing with account/billing problems.

If that doesn’t work or if you want help with something else, please let us know.