Bad speeds - 300Gb plan

I upgraded to the data plan that gives me 300 gig of data and now my speed dropped to less than 1 Mbps. Anybody know what’s going on? I’ve reset everything and nothing changed. I hope this gets fixed soon. You’d think they’d send out a system wide notification or something. Starlink is looking better and better.

Hi, @Robert_Wollenberg,

I’m creating this new forum topic to better keep track of your message.

I’m checking that now, once I have some feedback I let you know.

I called and worked through tech support and have an appointment for a tech person to come out. Hopefully it’s just a bad modem. Although, when running the diagnostics, everything tests just fine. So who knows. I’ll find out next week.

Ok, @Robert_Wollenberg, thanks for letting us know.

If you need more assistance you can always send us a message!

Hi, @Robert_Wollenberg,

I see that the service was completed yesterday. I did some tests and the speeds are good now:

Please let us know if you have any other issues.