Alighnment troubles

Hi @rodandkathylopp ,

I can arrange for one of our Customer Care agents to call you and schedule a technician visit to repoint your antenna and improve your experience.

Before doing so, you might want to consider attempting a self-repoint. You can find information about self-repoints here: Can I repoint my Viasat antenna on my own?

Let me know if a self-repoint doesn’t sound viable, so that we can proceed with the technician’s visit.