After data limits the speed is so slow that we cannot even watch tv

Hi @Southweststalls4u ,

We are very sorry for the bad experience you are having, we’ll do our best to help.

We’ll keep monitoring the speeds you reported, but in the meantime, could you try running a few advanced speed checks, which show the speeds from your modem as well, throughout the day? Ideally, some when you’re experiencing bad speeds and some when you’re not.

These results will provide us with more information that we can use to pinpoint where the problem might be. You can find detailed instructions on how to do that in this article: How to run a speed test from my modem?

Thanks,
Leonardo