Sorry for posting this in “Other” - I do not have authorization to post in “Account and Billing” for some reason.
I logged into MyViasat to check the date and timeframe of my upcoming service call. In doing so, I noticed that my billing information took a long time to load on the overview screen, then when it did load it said that my first bill would be ready 1 to 4 days after installation and that Auto Pay was not turned on for my account. This confused me as I made no change to my autopay settings, have had autopay turned on since 2016, and any future bill would most certainly not be my first bill.
I navigated over to the Billing tab to get more info, and my information will not load.
Your help is greatly appreciated and again, my apologies for the wrong category.
Hi @SophieMae
No worries about the category 
Thank you for the screenshots, they help a lot in identifying issues.
I tried accessing your Customer View (where I can see the same info as you), and this error message showed up:
Have you seen something similar? I’ll escalate your issue to our internal myViasat team in the meanwhile.
Hi Nathalia!
I don’t recall receiving that error, so I logged back in to see if I would get it, and all seems to be functioning just fine now.
Thank you for checking into this for me. It’s much appreciated!
Hi @SophieMae
An internal team rolled out a fix for this issue yesterday evening as it had affected other users as well, thank you for pointing out the issue for us 
We’re glad to know that it has been resolved, if you need help with any other problem do let us know!
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