This category is for issues relating to speeds of the service. Slow speeds can show up in many ways – web pages taking a long time to load, videos freezing and having poor resolution, and also just a general feeling of lagginess.
Typically the first thing we do to understand the issue is to run one of two speed tests: 1) https://speedcheck.viasat.com is best for most cases as it includes the ability to run the test both from your device and from the Viasat modem and accounts for background traffic on the network, which frequently narrows down the problem, and 2) for video related problems we often recommend the user of https://fast.com because this speedtest uses Netflix servers and so is treated by the network as video so this speedtest often accurately captures the speed that is available for streaming video over your modem.
Beyond that, we will often ask if the issue is consistent or intermittent. A consistent problem with slow speeds might be a hardware problem or a problem of an antenna that is mis-pointed. An intermittent problem might relate to weather or congestion on the network. Intermittent problems are often more difficult to root cause and we have an article on the subject to help that you can find here.
Many issues relating to Slow Speeds only show up after a user has run out of priority data. For this reason it does sometimes overlap with Data Usage category so you might find issues reported their useful as well.