0 mbps after HS is over

I am getting literally 0 mbps after the high speed internet is over. Even downloading a simple document take ages, music stutters and streaming (not 4K) is out of the question. I understand that after the high speed is done I will get less signal but this is not what I was told when I signed up.

Hi @amilcar_bravo,

Thanks for posting.

I tried to to look at your account, but couldn’t find the email address that you used to create your Forum account within our system. I will send you a Private Message for you to securely provide some information that will help us validate your identity.



Hi, @amilcar_bravo,

When you have time, please check the private message that @Nacho sent you.

As he mentioned, we can not continue the investigation without identifying your account.